FAQ
FREQUENTLY ASKED QUESTIONS
🎧 THE PRODUCT
Do the headphones hurt when sleeping on your side?
No. This is precisely why the Cocoon Pro Mask exists. Our ultra-flat headphones are integrated into the foam — they create no pressure on the ear, even when sleeping on your side. This is the #1 problem with classic headphones that we have solved.
What's the difference between this and a basic €20 sleep mask?
A basic mask blocks light but has no integrated sound. A mask with classic €20 headphones has rigid speakers that hurt your ears. The Cocoon Pro Mask combines 100% total blackout, ultra-flat pain-free headphones, memory foam, and 16 hours of battery life — an experience you won't find anywhere else at this price.
Does the battery last all night?
Yes. The battery offers up to 16 hours of playback time. A full charge takes 2 hours via USB-C. You'll never be woken up by a dead battery in the middle of the night.
Is it compatible with my phone?
Yes. The Cocoon Pro Mask is Bluetooth 5.3 compatible with all smartphones (iPhone, Samsung, Huawei, etc.) as well as tablets and computers.
Can I listen to ASMR, podcasts, meditation?
Absolutely. Compatible with all your favorite apps: Spotify, Calm, Petit Bambou, YouTube, Apple Podcasts, and all others.
Is the size adjustable?
Yes. The adjustable elastic strap fits all head shapes. Designed to be comfortable for both small and large heads.
Are Bluetooth waves dangerous?
Bluetooth 5.3 emits very low intensity waves, well below European regulatory thresholds. It is used safely every night by thousands of people.
📦 ORDER AND DELIVERY
What are the delivery times?
Orders are shipped within 1 to 3 business days. Delivery then takes 7 to 15 business days within mainland France. You will receive a tracking number by email upon shipment.
Can I track my order?
Yes. As soon as your order is shipped, you will receive an email from sav@cocoonparis.com with your tracking number.
Do you deliver outside France?
Yes, we deliver to mainland France, Belgium, Switzerland, and Luxembourg.
↩️ RETURNS AND WARRANTY
What is your return policy?
We offer a 30-night satisfaction or money-back guarantee. If you are not satisfied for any reason, contact us at sav@cocoonparis.com within 30 days and we will issue a full refund.
How do I wash the mask?
The electronic module (Bluetooth + headphones) is removable and washable. Remove it before hand washing the fabric part in cold water. Do not machine wash.
My mask arrived damaged, what should I do?
Contact us immediately at sav@cocoonparis.com with a photo of the product. We will arrange a replacement or full refund at no cost.
💬 CUSTOMER SERVICE
How do I contact customer service?
By email: sav@cocoonparis.com
We respond within 24 hours, Monday to Friday.